Corporate Social Responsibility
Crystal Palace contributes to sustainable development by delivering economic, social and environmental benefits for all stakeholders.
We Care
Customers
Our customers are our reason for being. Our mission
is to always treat them with dignity and courtesy and
be fully responsive to their needs.
We therefore have the responsibility to:
- Provide our customers with the highest quality products and services, consistent with their requirements and with international standards.
- Treat our customers fairly courteously and with integrity in all of our business transactions.
- Act promptly on their immediate concerns and be receptive to their long-term needs and interests
- Make every effort to ensure that our products and services enhance the comfort, safety and general well being of our customers.
Environment
An organization is only as good as its people. Our
employees are our most valued asset. We believe
that we should always treat them with decency,
fairness and in full consideration of their interests.
We therefore have the responsibility to:
- Provide our employees with opportunities for professional growth and advancement on the basis of performance, integrity and loyalty.
- Provide our employees with just and competitive reciprocation and benefits that improve their living conditions.
- Guarantee fairness, equal treatment and opportunity and avoid discriminatory practices.
- Provide suitable and safe working conditions to protect employees from avoidable injuries and illness in the work place.
- Encourage open and honest, non-hierarchal communication, cooperation and competence, driving to productive outcomes.
Suppliers
Our suppliers are our business partners. We
believe that our relationship must be based on
mutual respect and benefit.
We therefore have the responsibility to:
- Foster long term security, direct relations and increased potential in return for quality products and performance.
- Seek fairness, truthfulness, and integrity in all of our business transactions.
- Seek suppliers whose business practices are indiscrimination and kind to the environment.
Competitors
Our Competitors are our catalysts towards
continuing service excellence. We believe that
fair and honest competition is one of the basic
requirements for national development and will
ensure the just distribution of products and services
to the community we serve.
we therefore have the responsibility to:
- Promote behaviour that demonstrates mutual respect among competitors.
- Maintain the highest level of business ethics and integrity.
Community
Our community is our business environment and
the society we serve. We believe that our interests
and that of the community are complementary and
inseparable.
We therefore have the responsibility to:
- Uphold and maintain at all times the highest standards of business ethics.
- Fulfil with dedication and commitments our social responsibilities.
- Undertake activities that support and contribute to the economic and social development of the country.
- To demonstrate interest in the development of our areas by working with government and other institutions to attain a collective benefit.